Frequently Asked Questions in the Cary & Raleigh Areas!

Do you have Loaner Cars?

As a courtesy, and for the convenience of our customers, we provide loaner cars based upon availability at the time of scheduling an appointment.  We do not charge for the use of our loaners, but conditions and restrictions apply. Some conditions include:

• Must be over the age of 18 years old
• Must present a valid driver’s license for copy
• Must present a current/active proof of state minimum insurance.
• Must return the loaner with a full tank of fuel as the loaner will be provided to you with a full tank of fuel.

 Please contact us for further details.

How experienced are your technicians?

It is very important to all of us at Import Motor Werks that we hire and retain seasoned and knowledgeable technicians/mechanics. All of our current technicians combined have more than 40 years of experience in this field.  Our senior technicians have been here at Import Motor Werks for more than 15 years and are ASE master certified.  All of our technicians also perform training exercises or attend classes to stay up to date on the latest technology and new models.

Do you offer any sort of warranty?

We offer a 36 month or 36,000 mile, whichever comes first warranty on qualifying services performed at Import Motor Werks.  We are also a certified Technet center which means qualifying services performed at Import Motor Werks are covered nationwide at any certified Technet automotive center for 24 months or 24,000 miles, whichever comes first so you can have peace of mind when traveling or relocating.  Preventative Maintenance services or wear and tear services are not covered under any warranty with Import Motor Werks.  Please contact us for further details.

How do I know your pricing is fair?

We feel our pricing is fair because:

• Not all parts and not all repairs are equal.  Some facilities may quote you an incomplete repair to make the advertised price more attractive, or with a part that isn’t up to the standards of your vehicle.  When you compare apples to apples, you see that there is no substitute for quality repairs with quality parts.
• Our prices are competitive with other shops of the same scope in our area.  Trust us, we check frequently.
• We always use transparent pricing.  We will not even begin any work on your vehicle without you knowing the price and giving your digital authorization.
• Everyone pays the same fair price.  Your gender, race, or age does not determine the cost of the auto repair.

Do you offer a referral discount or program?

Yes we do.  For every new customer you refer that completes a service visit with us, we will add $50 credit onto your profile to be automatically used on your next service visit.  There is no cap or limit to the number of new customers you can refer to us.