
Welcome to Import Motor Werks
The Best Auto Repair And Service In Cary, Raleigh, NC And The Surrounding Area
Schedule AppointmentFrequently Asked Questions in the Cary & Raleigh Areas!
See below for some of the most frequently asked questions here at Import Motor Werks! Don’t see your question listed below? Feel free to call us directly at (919) 439-3321 and we’ll be happy to answer whatever questions you may have. We look forward to hearing from you.

How long have you been open for business?
The founder, Jordan Russ started Import Motor Werks in his parents driveway in 2007. It soon grew large enough to have a brick and mortar shop. Jordan sold the business to his parents Tammy and Sam Russ in 2012 so he could relocate his family to Florida to open another shop. Tammy and Sam have been the owners since then.
Do you have Loaner Cars?
As a courtesy, and for the convenience of our customers, we provide loaner cars based upon availability at the time of scheduling an appointment. We do not charge for the use of our loaners, but conditions and restrictions apply. Some conditions include:
- Must be over the age of 18 years old
- Must present a valid driver’s license for copy
- Must present a current/active proof of state minimum insurance.
- Must return the loaner with a full tank of fuel as the loaner will be provided to you with a full tank of fuel.
Please contact us for further details.
How experienced are your technicians?
It is very important to all of us at Import Motor Werks that we hire and retain seasoned and knowledgeable technicians/mechanics. All of our current technicians combined have more than 40 years of experience in this field. Our senior technicians have been here at Import Motor Werks for more than 15 years and are ASE master certified. All of our technicians also perform training exercises or attend classes to stay up to date on the latest technology and new models.
Do you offer any sort of warranty?
We offer a 36 month or 36,000 mile, whichever comes first warranty on qualifying services performed at Import Motor Werks. We are also a certified Technet center which means qualifying services performed at Import Motor Werks are covered nationwide at any certified Technet automotive center for 24 months or 24,000 miles, whichever comes first so you can have peace of mind when traveling or relocating. Preventative Maintenance services or wear and tear services are not covered under any warranty with Import Motor Werks. Please contact us for further details.
How do I know your pricing is fair?
We feel our pricing is fair because:
- Not all parts and not all repairs are equal. Some facilities may quote you an incomplete repair to make the advertised price more attractive, or with a part that isn’t up to the standards of your vehicle. When you compare apples to apples, you see that there is no substitute for quality repairs with quality parts.
- Our prices are competitive with other shops of the same scope in our area. Trust us, we check frequently.
- We always use transparent pricing. We will not even begin any work on your vehicle without you knowing the price and giving your digital authorization.
- Everyone pays the same fair price. Your gender, race, or age does not determine the cost of the auto repair.
Do you offer a referral discount or program?
Yes we do. For every new customer you refer that completes a service visit with us, we will add $50 credit onto your profile to be automatically used on your next service visit. There is no cap or limit to the number of new customers you can refer to us.
What is preventative maintenance?
Preventative maintenance is really another term for REGULAR maintenance. Preventative maintenance ensures your vehicle is running optimally and helps avoid larger and more expensive issues from developing.
Should I have my car looked over before going on a road trip?
Yes. We offer a pre-trip check over service where we will inspect the following:
- Headlights and taillights for proper operation
- Windshield wipers for proper clearing function
- Fluids, belts, and hoses
- Tires for tread life left and proper inflation
- Brakes for pad life remaining.
Please contact us for further information and cost
Do you work with 3rd party extended warranties?
Yes. We work with most 3rd party extended warranties
Can I drop off my car after hours or on weekends?
Yes. We offer after-hour drop off and pick up. Our drop box is located right outside our front entrance with good lighting.
Do you provide towing services?
While we do not provide our own towing services, we have partnerships with many towing professionals.